TERMS OF SERVICE

Effective date: 6 October 2026

These Terms of Service (“Terms”) govern your use of our website and the purchase of any products or services from us. By accessing our website or purchasing any product or service, you agree to be bound by these Terms.

  1. About Us

We are Éistim Coaching Limited, a private company limited by shares incorporated in Ireland.

  • Company number: 806151
  • Registered office: Unit 2, 2 Bridge Street, Athlone, Westmeath, N37 F1W4, Ireland
  • VAT number: 4596699PH
  • Email: [email protected]
  1. Who These Terms Apply To

“You”, “your” means any individual who accesses our website or purchases our products or services.

Our products and services are intended for individuals aged 18 years or older.

  1. Our Website and Platform

Our website is hosted on Kajabi. Certain functionality (including payments, content delivery, scheduling, and communications) is provided by third-party service providers.

Your use of the website is subject to these Terms, our Privacy Policy, and our Cookie Policy.

  1. Our Products and Services

We offer:

  • Digital educational products (one-off purchases)
  • Subscription-based educational products (monthly recurring fees)
  • 1:1 coaching services
  • Group coaching or educational calls (including live sessions)

Sessions may be delivered using tools such as Zoom, WhatsApp, or similar platforms. Scheduling may be facilitated using tools such as Calendly.

Descriptions, pricing, and access details are set out on the website at the time of purchase.

  1. Nature of Services (Important)

All products and services provided are educational and supportive in nature.

They do not constitute:

  • Medical advice
  • Psychological or therapeutic treatment
  • Legal advice
  • Financial advice

You remain fully responsible for your decisions, actions, and outcomes.

  1. Accounts and Access

Some products or services require you to create an account.

You agree to:

  • Provide accurate information
  • Keep login details confidential
  • Not share access with others unless expressly permitted

We may suspend or terminate access if these Terms are breached.

  1. Pricing, VAT, and Payments
  • Prices are displayed on the website.
  • Prices for Irish and EU consumers are inclusive of VAT where applicable.
  • Payments are processed securely by third-party payment processors such as Stripe or PayPal.
  • We do not store or process payment card details.

For subscriptions:

  • Fees are charged monthly in advance
  • Subscriptions continue until cancelled by you
  1. Digital Content, Subscriptions & Access

Digital content is typically made available immediately after purchase.

For subscriptions, access continues for as long as subscription payments remain active.

We reserve the right to update or improve digital content over time.

9. Consumer Cancellation Rights

Statutory 14-Day Cancellation Right

If you are a consumer and enter into a contract with us online or at a distance, you will normally have a statutory right to cancel the contract within 14 days without giving a reason, subject to the exceptions and conditions described below.

The 14-day cancellation period generally begins on the day the contract is concluded.

To exercise your statutory right to cancel, you must inform us of your decision before the cancellation period expires. You may do this by emailing [email protected] with a clear statement that you wish to cancel. You may also use any model cancellation form provided to you, but you are not required to do so.

Where you validly exercise your statutory right to cancel, any refund due will be made in accordance with applicable consumer law.

Coaching and Other Services Beginning Within the 14-Day Period

If you book a coaching session or other service that is due to begin within the 14-day cancellation period, we will ask you to expressly request that provision of the service begins during that period.

If you exercise your statutory right to cancel after the requested service has begun but before it has been fully performed, you may be required to pay a proportionate amount for the service provided up to the time you cancel, as permitted by applicable consumer law.

Once a service has been fully performed, you will lose your statutory right to cancel where performance began with your prior express request and your acknowledgement that the right to cancel would be lost once the service had been fully performed.

These statutory rights operate separately from our standard coaching cancellation and rescheduling policy in section 10 below.

Digital Content

Digital content may be made available immediately after purchase.

Where you expressly consent to digital content being supplied during the 14-day cancellation period and acknowledge that you will lose your statutory right to cancel once supply begins, that right will be lost when supply of the digital content begins.

Where the required consent, acknowledgement or confirmation has not been obtained or provided, your statutory rights remain as provided by applicable consumer law.

Nothing in these Terms limits your statutory consumer rights.

10. Cancellations, Rescheduling and Refunds

One-Off Digital Products

Where digital content has been supplied with the consent and acknowledgement described in section 9, purchases are non-refundable except where required by law.

Subscriptions

You may cancel a subscription at any time. Cancellation will take effect at the end of the current billing period and you will retain access until that date.

Payments already made are not refundable for unused portions of a billing period, except where required by law.

Coaching Services

Sessions may be rescheduled at no charge or cancelled for a full refund with at least 48 hours' notice.

To cancel or reschedule a session, please use the Calendly link in your booking confirmation.

Refunds are processed manually. If you cancel with at least 48 hours' notice and qualify for a refund, we will arrange the refund; you do not need to contact us separately to request it.

If you cancel or reschedule with less than 48 hours' notice, or do not attend your session, the session fee is forfeited and cannot be refunded or transferred to another session. This is because the appointment time has been reserved for you and cannot usually be rebooked at short notice.

If you arrive late, the session will still end at the scheduled time.

Exceptions may be made depending on the circumstances, at our discretion.

If we cancel a coaching session, we will offer you a replacement appointment or a full refund.

This cancellation and rescheduling policy is subject at all times to your applicable statutory consumer rights.

  1. Group Calls – Code of Conduct

When participating in group calls, you agree to:

  • Act respectfully toward others
  • Maintain confidentiality of other participants
  • Not record sessions without permission
  • Not engage in disruptive, abusive, or inappropriate behaviour

We reserve the right to remove participants from group calls without refund where conduct standards are breached.

  1. Intellectual Property

All content provided through our website and services is our intellectual property or licensed to us.

You may:

  • Access content for personal use only

You may not:

  • Reproduce, distribute, resell, or share content
  • Use content for commercial purposes
  • Create derivative works without permission
  1. Acceptable Use

You agree not to:

  • Use the website unlawfully
  • Attempt to interfere with site security or functionality
  • Share access credentials
  • Misrepresent your identity
  1. Privacy and Cookies

Our collection and use of personal data is governed by our Privacy Policy.

Our use of cookies is governed by our Cookie Policy and managed through our cookie consent banner.

  1. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, death, or personal injury caused by negligence, or breach of statutory consumer rights.

Subject to the above:

  • We are not liable for indirect or consequential losses
  • Our total liability is limited to the amount you paid to us in the 12 months preceding the claim
  1. Termination

We may suspend or terminate access to services where:

  • These Terms are breached
  • Payment obligations are not met
  • Use of services is unlawful or abusive

Termination does not affect rights accrued prior to termination.

  1. Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the time of your use or purchase applies.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

  1. Contact Us

If you have any questions about these Terms, please contact:

Email: [email protected]

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